Your needs are important to us! Please read our Terms of Service carefully before engaging with Pacific Design Group LLC ("PDG") services.
Clients may cancel their agreement with Pacific Design Group LLC within 3 days of signing our Service Agreement by providing written notice to Pacific Design Group LLC. To initiate a cancellation within this period, please contact our support team at 425-286-2359 or email your cancellation request to [email protected].
Services and order processing commence from the moment of purchase; your payment is allocated for branding, management, or to reserve merchandise as soon as it is received.
We DO NOT guarantee profit on ANY inventory or services purchased.
Shipping Policy: We ship all products in accordance with the weight and dimensions of the boxes required by your platform's shipping policy. Specific brands approved in your store are determined by your store's platform.
Communication: For assistance or further inquiries, we encourage you to reach out to our support team. Customer service hours are from 9:00 AM to 5:00 PM PST, Monday through Friday. Please be patient, as we will get your questions and concerns answered as quickly as possible. You can contact us at [email protected].
Changes to Terms: Pacific Design Group LLC reserves the right to make revisions and additions to these terms at any time. These Terms of Service are governed by the laws of the state of Washington State and represent the full understanding of the parties regarding the subject matter contained herein. They supersede any and all prior communications, contracts, or agreements to the contrary between the parties regarding the subject matter addressed herein, whether oral or written.
Final Note: By engaging with our services, you agree to these terms and conditions. Thank you for choosing Pacific Design Group LLC.