Overview
The Sellers Circle is owned and operated by Pacific Design Group LLC, referred to in this Privacy Policy as “PDG,” “The Sellers Circle,” “we,” “us” or “our.”
This Privacy Policy applies to information collected through The Sellers Circle website, product pages, shopping-cart features, customer communications, review features, checkout connections and related services.
By using the website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with The Sellers Circle, we may collect the following categories of information:
Contact Information
- Name
- Email address
- Telephone or mobile number
- Billing address
- Shipping address
Order and Transaction Information
- Products selected or purchased
- Product quantities
- Order totals
- Shipping and fulfillment details
- Payment status and transaction confirmations
- Refund or cancellation communications
Communications
- Customer-support messages
- Email correspondence
- Telephone or text-message correspondence
- Questions, feedback and service requests
Marketing Preferences
- Email subscription preferences
- Text-message consent records
- Opt-in and opt-out records
- Communication preferences
Reviews and Feedback
- Customer name or display name
- Star rating
- Written review or testimonial
- Review date
- Product or service referenced in the review
Technical and Functional Information
Our website and service providers may process limited technical information needed to operate, secure and deliver the website. This may include:
- Internet Protocol address
- Browser type
- Device type
- Operating system
- Website error and security logs
- Shopping-cart information stored in your browser
How Information Is Collected
We may collect information:
- Directly from you when you place an order, contact us, submit a review, join a mailing list or request customer support.
- Through website functions such as the shopping cart, checkout connections and review widget.
- From service providers that help us process orders, send communications, host website functions, process payments or fulfill purchases.
- From your browser or device when technical information is required for security, functionality or error prevention.
How We Use Information
We may use personal information to:
- Process and manage purchases
- Confirm orders and payment status
- Arrange shipping and fulfillment
- Provide customer service
- Respond to questions and concerns
- Maintain shopping-cart functionality
- Display approved customer reviews
- Send order and service communications
- Send promotional emails or text messages when permitted
- Maintain communication-preference records
- Prevent fraud, misuse and security incidents
- Maintain business and transaction records
- Comply with applicable legal obligations
- Protect our legal rights and business operations
Promotional Emails and Text Messages
When you provide your contact information and consent to receive promotional communications, Pacific Design Group LLC may send you marketing emails or text messages concerning products, promotions, services, company news or customer opportunities.
Message frequency may vary. Message and data rates may apply. Consent to receive promotional text messages is not a condition of purchase.
Email Opt-Out
You may unsubscribe from promotional email messages by using the unsubscribe link included in the email or by contacting us at:
Text Message Opt-Out
You may stop promotional text messages at any time by replying STOP. You may reply HELP for assistance.
After opting out of marketing communications, we may still send non-promotional communications when needed to complete an order, provide customer service, confirm a transaction or address a request you initiated.
How Information Is Shared
Pacific Design Group LLC does not sell or rent personal information.
We may disclose information to service providers and other parties when reasonably necessary to operate the business, including:
- GoHighLevel, LeadConnector and related website or communication-service providers
- Commas and other payment-processing or checkout providers
- Reputation and review-widget providers
- Email, telephone and text-message service providers
- Shipping, fulfillment and delivery providers
- Technology, security and website-hosting providers
- Accountants, attorneys, insurers and other professional advisors
- Government agencies, courts or law enforcement when disclosure is legally required
Service providers are permitted to use information only as needed to provide services to us or as otherwise allowed by their agreements and applicable law.
Information may also be transferred as part of a merger, financing, acquisition, reorganization, sale of assets or similar business transaction, subject to applicable law.
Mobile Information and SMS Consent
Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Text-message originator opt-in information and consent will not be shared with third parties, except service providers acting on our behalf to deliver, manage or support our messaging services.
We may provide mobile information to communications platforms, telephone carriers and technical providers only as reasonably necessary to send messages, maintain consent records, process opt-out requests, prevent abuse and operate the messaging program.
Payment Processing
Payments for The Sellers Circle purchases may be processed through Commas or another authorized third-party payment provider.
Full payment-card information is entered into and processed by the payment provider’s systems. Pacific Design Group LLC may receive transaction confirmations, payment status, order identifiers and other information needed to complete and document the purchase.
Payment providers maintain their own privacy and security practices. Customers should review the payment provider’s policies when completing checkout.
Reviews and Public Content
When you submit a review, rating, testimonial or other public feedback, the information you submit may be displayed publicly through The Sellers Circle website or connected review services.
Publicly displayed information may include:
- Your name, first name, initials or display name
- Your star rating
- Your written review
- The date of your review
- The product or service reviewed
Do not include sensitive personal, financial, medical or confidential information in a public review.
Reviews may be processed through GoHighLevel, ReputationHub or other connected review services. Reviews may be moderated, withheld or removed when reasonably necessary to address spam, unlawful content, abuse, privacy concerns or platform-policy violations.
Data Retention
We retain personal information for as long as reasonably necessary to:
- Complete purchases and provide services
- Maintain transaction and business records
- Provide customer support
- Maintain marketing and consent records
- Process opt-out requests
- Prevent fraud and misuse
- Resolve disputes
- Comply with legal, tax and accounting obligations
Retention periods may vary depending on the type of information, the reason it was collected and applicable legal requirements.
Data Security
We use reasonable administrative, technical and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.
No website, electronic transmission or storage system can be guaranteed to be completely secure. Customers should use caution when transmitting information online and should not send sensitive payment information through ordinary email or text messages.
Your Privacy Choices
Subject to applicable law, you may request that we:
- Provide information about data associated with you
- Correct inaccurate contact information
- Delete certain personal information
- Update your communication preferences
- Stop promotional emails
- Stop promotional text messages
To submit a privacy request, contact:
We may need to verify your identity before processing a request. Certain information may be retained when required for legal compliance, fraud prevention, transaction records, dispute resolution or other permitted business purposes.
Children’s Privacy
The Sellers Circle website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.
If you believe a child has submitted personal information to us, contact us so we can review and address the request.
Third-Party Services and Links
The website may include links to or integrations with third-party services, including payment processors, review platforms, communications providers and other websites.
This Privacy Policy does not control the privacy practices of independent third parties. Their collection and use of information are governed by their own policies and terms.
Changes to This Privacy Policy
Pacific Design Group LLC may update this Privacy Policy periodically to reflect changes in our practices, services, technology or legal obligations.
The updated policy will be posted on this page with a revised effective date. Continued use of the website after an update is posted indicates acknowledgment of the revised policy.
Contact Information
Questions, privacy requests or concerns regarding this Privacy Policy may be directed to:
Pacific Design Group LLC The Sellers Circle 6161 NE 175th St Kenmore, WA 98028 1 (888) 824-7039 [email protected] Customer service hours: 9:00 AM–5:00 PM Pacific Time, Monday through Friday